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Train Your Staff to Know the Difference Between Hospitality and Service As a restaurant owner, when building training and systems for hospitality, remember one crucial point Your staff must clearly understand the difference between hospitality and service Because you’d be surprised how often those lines get blurred Service is black and white It’s transactional It’s steps, tasks, timing, accuracy Hospitality is color It’s emotional It’s connection, presence, warmth, and care Service is what you d